Shipping Information
We want to make sure you're fully informed about our shipping process. Please take a moment to review our shipping information.
SHIPPING DESTINATIONS
Currently, we only offer shipping within Australia. We do not provide international shipping at this time. Delivery to street addresses only, we cannot send to Post Office (PO) boxes.
DELIVERY TIME
All orders will be processed and dispatched within 1-3 business days from the date of purchase. Our estimated delivery time within Australia is between 7 to 15 business days from the dispatch date. Please note that these timeframes are approximate and subject to change due to factors beyond our control, such as public holidays, customs delays, and unforeseen circumstances.
SHIPPING METHODS
We work with reliable shipping partners to ensure your orders are delivered safely and efficiently. While we endeavor to provide accurate delivery estimates, we cannot guarantee specific delivery dates.
SHIPPING CHARGES
Shipping charges are calculated at checkout based on the delivery location and the total weight of the items in your cart. We offer flat-rate shipping to ensure transparency and predictability in shipping costs.
ORDER TRACKING
Once your order has been dispatched, you will receive an email confirmation with a tracking number. You can use this tracking number to monitor the status and location of your package as it makes its way to you.
SHIPPING DELAYS
While we make every effort to deliver your orders on time, there may be instances where unforeseen delays occur. We will do our best to communicate any significant delays to you and keep you informed about the status of your order.
INCOMPLETE OR INCORRECT ADDRESS
Please ensure that you provide accurate and complete shipping information during checkout. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer. If you realize that you've made an error in your shipping address, please contact us as soon as possible so we can make the necessary corrections.
CUSTOMS & IMPORT DUTIES
For customers located in Australia, there are no additional customs or import duties associated with your order.
CONTACT US
If you have any questions about our shipping policy or the status of your order, please don't hesitate to contact our customer support team at hello@beanandsteam.com.au. We're here to help!
